1150 NW Maynard Rd · Cary, NC
How Smiles of Cary collects, uses and protects the information you give us through this website, and the choices you have about it.
Draft pending legal review. This document was prepared as a working draft and has not been reviewed by counsel. It must be reviewed and approved by a healthcare attorney before publication.
This Privacy Policy describes how Smiles of Cary (“we,” “us,” or “the practice”) handles information collected through this website, including information you submit through our contact and appointment request forms and information collected automatically as you browse.
This is not our HIPAA notice. Protected health information — the information created or received in the course of your dental care — is governed by a separate document required by federal law, our Notice of Privacy Practices. Where the two documents address the same information, the Notice of Privacy Practices controls.
Information you send us through this website before you become a patient is generally not protected health information, but we treat it as confidential regardless, and we apply this policy to it.
You can browse this site without telling us who you are. When you choose to contact us, you may give us:
Web forms and ordinary email are not secure channels. Send us only what we need in order to call you back, and we will collect anything further by telephone or in the office.
Like most websites, this site and the services it uses record technical information automatically, which may include your IP address, browser type and version, device and operating system, the pages you view, the links you click, the page or search that referred you, and the date and time of your visit.
Cookies are small files placed on your device. This site and the third-party services listed under Analytics and Advertising use cookies and similar technologies (including pixels and tags) to keep the site working, to measure how it is used, and to measure the results of our advertising.
You can refuse or delete cookies through your browser settings. Refusing cookies will not prevent you from reading the site or from calling us, but some features may not behave as intended.
[PRACTICE TO SUPPLY: confirm whether a cookie consent banner is required for this site’s audience, and if so which categories are set to opt-in]
We use the information described above to:
We do not sell your personal information, and we do not rent or trade our patient or enquiry lists.
[PRACTICE TO SUPPLY: confirm the “we do not sell” statement above, including whether any advertising cookie use would qualify as a “sale” or as “sharing for cross-context behavioral advertising” under any state privacy law the practice is subject to]
This website uses third-party analytics and advertising services to measure traffic and the results of our marketing. Depending on the page you are on, those services may include:
These services set their own cookies and are governed by their own privacy policies, which we do not control. Embedded content such as the map behaves as though you had visited that third party’s own website.
We do not knowingly provide these platforms with information that identifies you as a dental patient, and we do not use them to advertise to you on the basis of a health condition.
Our contact form asks separately for your consent to two different kinds of text message: appointment and service messages relating to your care, and promotional messages about the practice. They are separate choices, and you may give one without the other. Message and data rates may apply, and message frequency varies.
You can stop text messages at any time by replying STOP to a message, or by telling us at the office or by telephone. Replying HELP returns help information. Opting out of promotional messages does not stop messages about a scheduled appointment; ask us to stop those separately if you prefer to be reached another way.
We do not sell or share the mobile telephone numbers collected for text messaging, and consent to receive text messages is not a condition of treatment.
[PRACTICE TO SUPPLY: confirm whether inbound or outbound telephone calls to the practice are recorded or monitored, and by which provider — if they are, a call recording disclosure belongs in this section and North Carolina notice requirements must be reviewed]
You can:
Rights over protected health information — including the right to inspect, copy and amend your dental record, and the right to an accounting of disclosures — are set out in our Notice of Privacy Practices, which is the document that governs them.
[PRACTICE TO SUPPLY: confirm which state privacy laws apply to the practice, and whether a state-specific rights section (access, deletion, correction, opt-out of targeted advertising, appeal process) must be added here]
We use administrative, physical and technical safeguards intended to protect the information we hold, including encrypted connections to this website, restricted access to our systems, and written agreements with the service providers who handle information for us.
No method of transmission or storage is completely secure, and we cannot guarantee the security of information you send us over the internet. Please do not use this website to send anything you would not want read by someone other than us.
We keep website enquiries for as long as we need them to answer you and to meet our legal, tax and professional obligations, and we keep dental records for the period required by North Carolina law and by the standards that apply to our profession.
[PRACTICE TO SUPPLY: the specific retention periods the practice applies to (a) website form submissions and call recordings, and (b) dental records, confirmed against North Carolina record retention requirements — no period is stated here because none may be invented]
This website is intended for adults. We do not knowingly collect information online from a child under 13 without a parent’s or guardian’s involvement. A parent or guardian may of course contact us about a child’s care, and information about a minor patient is handled under our Notice of Privacy Practices. If you believe a child has given us information through this website, please call the office and we will remove it.
This site links to websites we do not operate, such as map, review and payment or financing providers. We are not responsible for their content or their privacy practices, and this policy does not apply to them. Please read the privacy policy of any site you visit from here.
We may update this policy from time to time. When we do, we will change the effective date at the top of this page and post the revised policy here. Material changes will be identified as such. Your continued use of the website after a change takes effect means you accept the revised policy.
If you have a question about this policy, or about the information we hold, please contact the practice:
By Telephone
By Mail
Smiles of Cary
1150 NW Maynard Rd
Ste 120
Cary, NC 27513
Office Hours
Mon: 8 AM - 5 PM
Tue: 9 AM - 6 PM
Wed: 8 AM - 5 PM
Thu: 9 AM - 6 PM
Fri: 8 AM - 1 PM
Sat: Closed
Sun: Closed
[PRACTICE TO SUPPLY: a monitored email address or web form destination for privacy questions, or confirmation that telephone and mail are the only routes the practice will accept]